Turfology® respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase products from Turfology®.

Turfology® is operated by Ian Wilson as a sole trader (“Turfology”, “we”, “us” or “our”).

For questions about this Privacy Policy or how your personal information is handled, please contact:

Email: info@turfology.co.uk

1. Information We Collect

We may collect personal information when you:

• place an order;
• create an account;
• contact us;
• complete a form on our website;
• subscribe to marketing communications;
• interact with our website; or
• otherwise provide information directly to us.

This information may include:

• your name;
• billing and delivery details;
• email address;
• telephone number;
• order and purchase information;
• account information;
• correspondence with us;
• IP address;
• browser and device information; and
• information about how you interact with our website.

We only collect information that is reasonably necessary for operating Turfology and providing our products and services.

2. How We Use Your Information

We may use your personal information to:

• process and fulfil orders;
• arrange delivery;
• process payments;
• communicate with you regarding an order;
• provide customer support;
• process cancellations, returns and refunds;
• respond to enquiries;
• maintain customer accounts;
• prevent fraud and protect our website;
• maintain appropriate business and financial records;
• improve our website, products and customer experience; and
• send marketing communications where permitted.

3. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract — where processing your information is necessary to process an order, take payment, arrange delivery or otherwise fulfil our agreement with you.

Legal obligation — where we need to retain or process information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests — where processing is reasonably necessary for the operation and protection of Turfology, provided those interests do not override your rights and freedoms.

Consent — where you have specifically consented to a particular use of your information, such as certain marketing or non-essential cookies where consent is required.

The ICO requires businesses to identify and explain the lawful basis on which personal data is processed.

4. Orders & Payments

When you place an order, we collect the information necessary to process and fulfil your purchase.

This may include your name, email address, billing details, delivery details and information about the products you purchase.

Payments may be processed by third-party payment providers.

Turfology does not normally receive or store your complete payment-card details where payment is processed securely by a third-party payment provider.

Payment providers process information according to their own privacy policies and security procedures.

5. Delivery

We may provide information necessary to deliver your order to delivery companies, couriers or fulfilment providers.

This will normally include information such as:

• your name;
• delivery address;
• contact details; and
• information necessary to identify and deliver your order.

We only provide information reasonably necessary for the delivery or fulfilment of your purchase.

6. WooCommerce & Website Services

Our online shop uses WooCommerce and associated website technology to process orders and provide ecommerce functionality.

Information submitted through the website may therefore be processed through systems used to operate our online shop, website and hosting infrastructure.

We take reasonable measures to use reputable providers and protect customer information appropriately.

7. Contacting Turfology

If you contact Turfology by email, through a website form or through another communication channel, we may retain your message and contact information.

We use this information to respond to your enquiry, provide customer service and maintain an appropriate record of our communications.

8. Marketing

We may send you marketing communications about Turfology products, offers, lawn care information or other relevant updates where we are permitted to do so.

Where consent is required, we will ask for it.

You can unsubscribe from marketing emails at any time using the unsubscribe option contained in the communication or by contacting:

info@turfology.co.uk

Unsubscribing from marketing will not prevent us from sending service messages that are necessary for an existing order, such as order confirmations and delivery information.

9. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for functions such as:

• maintaining your shopping basket;
• processing checkout;
• remembering preferences;
• website security; and
• providing essential website functionality.

We may also use optional cookies or similar technologies for analytics, advertising or measuring how visitors use our website.

Where consent is legally required, optional cookies should not be placed until you have given the appropriate consent.

The ICO states that users must be told about cookies and that consent is generally required for cookies that aren’t strictly necessary.

Further information about cookies may be provided through our cookie notice or cookie settings.

10. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate Turfology, including:

• payment processors;
• delivery and courier companies;
• website and hosting providers;
• ecommerce providers;
• email and communications providers;
• IT and security providers;
• professional advisers such as accountants; and
• government, regulatory or law-enforcement authorities where legally required.

These organisations may only receive the information necessary for the relevant purpose.

11. International Data Transfers

Some service providers used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives the level of protection required by applicable UK data protection law.

12. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and tax requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it where appropriate.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request transfer of certain information;
• withdraw consent where processing relies upon consent; and
• complain about how your personal information has been handled.

Not every right applies in every circumstance.

To exercise your rights, contact:

info@turfology.co.uk

The ICO identifies these rights and information about exercising them as part of what businesses should address in their privacy information.

15. Complaints

If you have concerns about how Turfology handles your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

Turfology is not responsible for the privacy practices of third-party websites. You should review the privacy information provided by those websites when providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal requirements.

The latest version will be published on this website and the date at the top of this policy will be updated where appropriate.

18. Contact Us

If you have questions about this Privacy Policy, would like to exercise your data protection rights or have concerns about how your information is handled, please contact:

Turfology®
Ian Wilson, sole trader
Email: info@turfology.co.uk