Returns
Straightforward support if something isn't right with your order.
Returns & Refunds
We want you to be completely satisfied with your Turfology® order. If you change your mind or there is a problem with your order, please contact us and we’ll be happy to help.
Changed Your Mind?
For most products purchased online, you can notify us that you wish to cancel your order within 14 days of receiving it.
Once you’ve notified us, you then have a further 14 days to return the goods.
Products should be returned unused, unopened and, where possible, in their original packaging.
Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning the item.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible.
Please include your order number, details of the problem and, where appropriate, photographs of the product and packaging.
We’ll arrange an appropriate replacement, refund or other remedy in accordance with your consumer rights.
Refunds
Once a returned item has been received and checked, we’ll process any refund due to your original payment method.
Please allow several working days after a refund has been processed for it to appear in your account, depending on your payment provider.
Opened or Used Lawn Care Products
Because Turfology sells fertilisers, grass seed and liquid lawn care products, we may not be able to accept a change-of-mind return where a product has been opened, used or its seal has been broken and its condition or quantity has been affected.
This does not affect your statutory rights where goods are faulty, damaged, misdescribed or otherwise not of satisfactory quality.
Need Help With a Return?
Contact us before returning an item so we can provide the appropriate return instructions.
Email: info@turfology.co.uk
Please include your order number when contacting us.
Professional grade lawn care, made simple. Proven on real UK lawns.